Return Policy
Returns
Our PCfiberlab return policy provides a straightforward 30-day window to ensure you have ample time to evaluate your purchase with confidence. If 30 days have passed since your purchase, we regrettably cannot process a refund or exchange, helping us maintain fair and efficient service for all customers.
To qualify for a return under the PCfiberlab return policy, your item must remain unused and in its original condition, complete with all components, and returned in the original packaging. This preserves the product's integrity and allows us to restock it effectively for other customers.
To initiate your return, please provide a receipt or proof of purchase, which streamlines the verification process and ensures quick handling of your request.
Please return your item directly to us rather than the manufacturer, as this enables our team to inspect it promptly and uphold our commitment to quality customer support.
In certain cases, only partial refunds may be issued to fairly address specific scenarios: any item not in its original condition, damaged, or missing parts due to reasons not attributable to our error; or any item returned more than 30 days after delivery. This approach balances customer satisfaction with operational sustainability.
Refunds
Upon receiving and inspecting your returned item, we will email you confirmation of receipt and inform you of the refund decision. If approved, your refund will be processed efficiently, with a credit automatically applied to your original payment method—typically your credit card—within 5-7 business days. This timely process minimizes any inconvenience and restores your funds quickly.
Late or Missing Refunds
If your refund hasn't appeared, start by double-checking your bank account, as updates can sometimes be delayed. Next, reach out to your credit card company, as posting times vary. Then, contact your bank, which may involve additional processing. If these steps don't resolve the issue, please email us at pcfiberlab@yahoo.com for personalized assistance—our team is dedicated to resolving refund concerns promptly to maintain your trust.
Sale Items
Under the PCfiberlab return policy, only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded. This policy supports our competitive pricing strategy, allowing us to offer deeper discounts while ensuring the viability of our promotions for all shoppers.
Exchanges
We replace items only if they arrive defective or damaged, prioritizing your satisfaction with high-quality products. For an exchange of the same item, email us at pcfiberlab@yahoo.com with details, and ship your item to: PCfiberlab, 1083 Churchill Dr., Florence KY 41042, United States. This direct process simplifies resolutions and gets you the correct product faster.
You are responsible for return shipping costs, which are non-refundable to cover our logistics expenses. Any approved refund will have these costs deducted, ensuring transparency in our PCfiberlab return policy.
Delivery times for exchanged items vary by location, but we strive for swift processing to minimize wait times and enhance your overall experience.
For items valued over $250, we recommend a trackable shipping service or insurance to protect your return. While we aim to receive all shipments, we cannot guarantee delivery, so this precaution safeguards your investment and supports a smooth return process.